Act on specified commercial transactions
|Legal Name||Tokuty Inc.|
2-12-33-8F Konan, Minato-ku, Tokyo 〒108-0075
Hours 10:00 – 18:00 (excluding weekends and holidays)
|Head of Operations||Naosuke Sugihara|
|Exchanges & Returns Policy||
＜Returns and exchanges requested by customers＞
The fee before submitting visa application: You can cancel your order by pressing the cancel button on the website.
The fee after submitting visa application: We do not accept returns or exchanges of visa application fee after submitting visa application.
＜Returns and exchanges for defective services＞
Please contact the customer support center (*03-5783-9580*).
We will refund or exchange with new visa application opportunity.
|Delivery times||Orders will be processed within 1-2 business days.|
|Accepted payment methods||Credit cards, via local bank transfer or konbini payment.|
|Payment period||Credit card payments are processed immediately, while local bank transfers and konbini payment must be sent within 3 days of the date of order.|